Frequently Asked Questions

  • A Property Concierge provides personalized home oversight and on-site coordination for homeowners, landlords, and out-of-state property owners who need a trusted local presence.

    We offer routine check-ins, light tasks, and contractor coordination, giving you peace of mind without the cost or commitment of full property management.

  • No. We do not perform duties that fall under Colorado property management laws. Instead, we provide oversight, reporting, and coordination so owners can stay informed and supported while maintaining full control of their property.

    • Primary residences

    • Secondary or vacation homes

    • Condos and townhomes

    • Rental homes (owner managed)

    • Vacant or unoccupied properties

    • Homes undergoing renovation or repairs

    • Short-term rentals (AirBnB/VRBO) where the owner handles guest communication and booking

  • Absolutely. Every home is unique, and every owner’s needs are different.
    We tailor services for:

    • Frequent travelers

    • Out-of-state owners

    • Rental property owners

    • Short-term rental hosts

    • Homes in transition or under construction

    If you have a specific request, we will do our best to accommodate it.

  • Routine Check-Ins (Weekly, Biweekly, Monthly, or As Needed):

    • Interior and exterior walkthroughs

    • Mail and package collection

    • Plant watering

    • Checking for leaks, damage, pests, or safety concerns

    • Ensuring all doors and windows are secure

    • Basic system checks, including HVAC operation and visible plumbing

    • Replacing furnace filters or batteries (with owner-supplied materials or upon request)

    Contractor Coordination:

    • Granting access to service providers

    • Remaining on-site while work is completed upon request

    • Providing photos and notes after each visit

    Light Property Tasks:

    • Basic tidying or light trash removal

    • Sweeping patios or porches

    • Light yard tidy-up (Tasks remain within safety limits and do not include specialized labor.)

    Seasonal Services:

    • Winterization checklists

    • Storm-prep and post-storm checks

    • Light holiday décor setup (indoor décor, tree assembly, small porch or patio displays)

  • To remain within legal and safety guidelines, we do not provide:

    • Tenant management, leasing, or rent collection

    • Electrical, plumbing, or HVAC repairs

    • Roofing, gutter cleaning, or climbing tall ladders

    • Lawn mowing or full landscaping services

    • Cleaning or housekeeping beyond light tidying

    • Managing short-term rental bookings or guest communication

    • Paying contractors or vendors on your behalf

    If a task requires a licensed professional, we will refer you to one.

  • Access can be provided via:

    • Lockbox

    • Smart lock

    • Garage code

    • Physical key

    All codes and keys are stored securely and kept confidential.

  • No. Most clients are out of town or working during the day. After each visit, you’ll receive photos and written notes for full transparency.

  • Most general check-ins take 30–60 minutes, depending on the property. After the initial walkthrough, all visits are billed in half-hour or one-hour increments.

  • Yes. One-time visits, special inspections, and contractor access appointments can be scheduled based on availability.

  • If unsafe weather prevents access, your visit will be rescheduled for the next available day.

    If we find urgent issues such as leaks, storm damage, or safety concerns, we will contact you immediately with photos and can make arrangements to meet emergency services or contractors upon request.

  • We do not provide 24/7 emergency response. Urgent visits outside scheduled appointments are offered during normal hours when availability allows.

  • We primarily serve Longmont, Niwot, Gunbarrel, Erie, Louisville, Loveland, and the surrounding areas within Boulder and Larimer Counties. If you’re outside these areas, feel free to ask, additional travel may be possible.

  • Mileage is included for properties within 25 miles of Longmont. Beyond that, a $1.00 per mile fee applies to help cover additional travel time and and transportation costs.

  • Rates vary based on property size and task complexity. See the Rates page for more details.

  • No. If items are needed (filters, batteries, etc.), we can pick them up. Shopping time is billed at the standard hourly rate, and all material costs are added to your invoice for reimbursement.

  • We currently accept Venmo through a dedicated business account. Invoices are due upon receipt.

  • No. You can schedule visits as needed or choose ongoing service. There are no long-term commitments required.

  • A 24–48 hour notice is appreciated for cancellations or schedule changes.
    Same-day cancellations may incur a fee if we are already en route or if the change prevents us from booking another client.

  • Yes. Every visit includes:

    • Photo documenation

    • Written notes

    • Observations and recommendations

    This ensures you stay fully informed, no matter where you are.

  • Yes. We can provide access, stay on-site during work, and send updates.
    Scheduling depends on both our availability and the contractor’s timeline. You may choose to handle communication yourself, or we can coordinate directly with the service provider.

  • Yes. We can shop for small items like filters or batteries, or visit showrooms and material deliveries to take photos for your review. All purchasing decisions remain with the owner.

  • No. We work directly with property owners. We do not coordinate through HOAs or provide HOA management services.

  • Yes. We can perform check-ins, contractor coordination, and property oversight. We do not handle bookings, guest communication, or turnover services.

  • Yes. We carry liability insurance as an independent service provider.

  • Yes. We are happy to sign an NDA to protect details about your property.

  • All keys, lockbox codes, and access information are stored securely and never shared unless you authorize temporary access. Codes can be updated after a visit for added security.

  • No. For safety reasons, we do not move heavy furniture, appliances, or climb ladders or roofs. Any elevated or specialized work should be completed by a licensed professional.

  • Yes. We offer seasonal check-ins and light holiday preparation, including:

    • Indoor décor setup

    • Tree assembly

    • Small porch or patio décor

    Decorations must be easily accessible, and all services are billed at the standard hourly rate.

    We do not hang roofline lights or perform tasks requiring tall ladders or elevated work.

If you still have questions or would like more information about our services, please reach out. We’re happy to provide clarity or discuss your specific property needs.